We have tried to come up with the most common questions that customers ask us about our products, the ordering process, installation and aftercare. However if you have a query which is not answered here, please let us know and we will not only answer it but add it to our list!


  • Can I have solid wood floor in a bathroom?

    No, we would advise against having wooden floors within bathrooms as they can swell and become uneven in water-prone areas. You can also see products start to warp in areas of increased humidity. You can however get some very authentic wood effect LVTs for the bathroom which are suitable. Most laminates are also suitable.

  • What is engineered wood and why is it different from solid wood flooring?

    Engineered wood flooring has a plywood base which is heat pressed and dried for two days. Upon this it has a 2mm-6mm top layer of solid wood (which can be sanded up to 5 times depending on its thickness – 1mm per time). Due to the way it is engineered it has a much higher-level stability than solid wood and can be used in conjunction with underfloor heating. Another benefit is that it can be fitted as a floating floor (clicklock) which means it can be removed and reinstalled easily. Solid Wood flooring is a fixed quality floor which will last a lifetime and once treated has a drying time of 20-22 days to make it suitable for the UK climate.

  • Is your wood sourced sustainably?

    The majority of our wooden products come from carefully selected sustainable sources, having minimal effect on the environment. We have created a specific “Natural” Collection which only include wooden products which come from a sustainable source.

  • Which of your products are most suitable for pets?

    Lots of people don’t consider how easy a floor is for pets to walk on. Anything too smooth can be difficult for pets to maintain a grip, yet anything too soft can deteriorate from claw marks much quicker. If you are looking for a hard floor surface, it’s advisable to go for something like an LVT flooring with a textured finish, which is both hard wearing and will provide your pets with a reasonable amount of grip.

  • How do I know if a specific product is in stock?

    As soon as we are aware that a product is unavailable, we will delist it from our website, so you can widely assume that if it is listed on the site, it is available. If, for any reason, a product which is listed is not available for delivery within the timescales shown, we will let you know within 24 hours of order, when you have the option to cancel the order, switch product, or wait for availability.

Ordering & Delivery

  • What is the minimum order quantity / value?

    There are no minimum order requirements from the Beyond Flooring Direct website. However it should be noted that free delivery is only offered on orders over £750.

  • Can I return surplus packs?

    No, unfortunately surplus packs cannot be returned so please make sure you measure you room accurately to calculate the required number of packs before confirming your order. We have a special measuring guide to make this process as easy as possible.

  • How do I measure my room?

    Full details on how to measure your room can be found on our measuring guide. View our full guide here.

  • Can I order free samples?

    Yes, you can order up to four free samples at a time. Simply request a sample from the product page and sample request will be added to your shopping basket.

  • Can I track my order?

    To be confirmed.

  • Can I choose a specific delivery date and time?

    To be confirmed.

  • Can I Click & Collect?

    Yes, our showroom and head office depot is located at Morley in Leeds. For anyone wishing to “Click & Collect” we have this option available at no cost whereby collections can be made a time to suit you within standard office hours.

  • How long does delivery take from the point of ordering?

    Our standard delivery lead times for UK mainland are 5 days. If, for any reason, a product is not available for delivery within those timescales we will let you know within 24 hours of order, when you have the option to cancel the order, switch product, or wait for availability.

Installation & Fitting

  • Do you offer a fitting service?

    Yes, we do but this is only available to customers within the Yorkshire region. The majority of our customers from the remainder of the UK either self-install, or source their own local tradesman for installation.

  • Can I have underfloor heating with my floor?

    The suitability of underfloor heating will largely depend on the flooring product you have chosen. Please see below.

    Solid Wood Floors – not suitable for underfloor heating
    Engineered Wood Floors – Yes, suitable for underfloor heating.
    Laminate Flooring - Yes, suitable for underfloor heating.
    Carpet - Yes, suitable for underfloor heating.
    Vinyl – Yes, suitable for underfloor heating.

  • Do I need to leave a gap around the edge of the flooring to allow for expansion?

    Yes, wooden floors will expand slightly so we recommend leaving a 10mm gap around the edge, which can be covered by a decorative bead board or a skirting board. Although laminate products are not made from natural products we would still recommend leaving a 10mm expansion gap. Carpets and LVT Flooring does not however require any gap.

  • What acclimatisation period is required for wooden floors?

    Beyond Flooring Direct recommend an acclimatisation period of at least 5 days to ensure that the wood is in perfect condition before commencing installation. For a laminate floor allow 2 days laid flat in situ.

  • How do I stop my floor from squeaking?

    Floors typically squeak when the sub floor is uneven. To ensure you flooring product does not squeak you must make sure that it is installed on an even and intact subfloor.

  • What sort of preparation is my floor likely to need?

    Depending on whether you are laying your flooring on a subfloor, floating floor or concrete floor, your fitter will know best for what preparation work needs to be done. However, for most floors you will require underlay unless the floor is concrete – this will require a Damp Proof Membrane (DPM) instead.

    Uneven sub floors may also need screeding in advance of laying the underlay.

  • Do I required underlay or glue to fit my floor?

    Wooden - When laying your solid wood or engineered wood flooring you will require either glue, screws or pins, depending on the type of floor you are laying your new flooring upon. Engineered and solid wood floors are natural products and will move over time, so it is essential that it is fitted correctly.

    LVT – You will be required to use a specific LVT underlay. Other types of flooring underlay can often not provide the correct support for the click joints of a luxury vinyl tile. Most LVT underlay is a high-density 1mm-1.5mm thick foam with a moisture barrier. It is also possible to use self-adhesive vinyl tile underlay, which is excellent for all LVT flooring due to its strong construction and anti-slip nature, often making installations easier and stronger.

    Laminate - It is important to use the right kind of laminate flooring underlay. Onto a concrete sub-floor you must use underlay which has a damp proof membrane. There are a number of different underlays with various features and benefits to each, such as levelling and insulating underlays.


  • How do I care for my floor so it lasts a long time?

    Whatever floor you choose, as your floor is used you need to clean and care for it to ensure its maximum lifespan - we offer specially designed kits for cleaning all types of different floors. It is important to avoid mopping natural floors, as water and moisture will make the floor move - therefore we advise using the products on offer in our accessories section of the website in conjunction with a dry mop.

Free Flooring Installation Guide

Free Flooring Installation Guide

At Beyond Flooring, we don’t assume that everyone knows what they want. After all, this could be the first time you have ever looked to install a different flooring type, other than changing a standard carpet. This ultimate guide to choosing your flooring will take a look at all of the pros and cons of each of our main product types and explain which products are best suited to your room, lifestyle and budget. This free guide is the perfect place to start if you are looking for expert practical advice on choosing your next flooring.

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Measuring Guide Please take a look at our guide to help you with your measuring.

Flooring Guide

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